Integrated Support Service Model

Coreworks was founded in response to the changing needs of senior living, behavioral health and healthcare industries calling for enhanced attention to infection control, technology, quality control, and high-level regulatory compliance. Coreworks maintains an exclusive focus on environmental cleaning and support services with a purpose-driven mission that aims to maintain the health and viability of your teams and the communities they serve.

Our Pillars

PEOPLE

Industry experts you can trust to support your success through our performance culture, rooted within your organization and dedicated to enhancing your business.

PARTNERSHIP

A partnership you can trust as an extension of your business to amplify the capabilities of your organization, allowing you to focus on your clientele.

PROCESS

Processes you can trust to embed service excellence through operational efficiencies and best practices within support services, delivered through our performance culture and industry leading innovation.

PRODUCT

A commitment you can trust to combine talented individuals using the right tools with processes optimized for safety and efficiency, enhancing your organization and delivering excellence in support services.

OUR
MISSION

Deliver safe, secure and clean environments that enhance the lives of those we serve, every day.

OUR
VISION

To be the industry leader providing support services, with a commitment to uncompromising standards of service, cleanliness and value.

OUR
VALUES

Our values are a collection of qualities that demonstrate our industry difference. They act as stewarding guidelines towards service excellence and drive our service philosophies.

OUR
PEOPLE

We value diversity, work collectively as a
team, and are honest and respectful with
each other. Everyone is valued and we are
committed to constantly learning and
growing as individuals, and as a team.

Service excellence is our highest priority. We work to make each interaction with
clients, residents, patients and
guests exceptional.

Core Service Training

Our people are the foundation of a successful partnership with you. Through our robust training continuum, both managers and frontline team members receive extensive professional and personal development opportunities. We offer educational resources, free-training curriculum, and professional certifications to further their careers and provide high quality support. Without the support of an inspired, confident and culturally-aligned team, we would not be delivering on our core service excellence.

TRAINING &
DEVELOPMENT

When our teams succeed, we succeed. As a people facing organization we understand that customer service is sovereign. Our teams are hired with these core characteristics in mind, developed to instill our values and motivated to achieve universal success.

CUSTOMIZED
ONBOARDING

The onboarding process is essential for managerial success, and it is the first step in the training process. Guided by our Onboarding Checklist, managers and supervisors receive training in every aspect of our business and must have the specific department trainer or manager sign off on completion.

PERFORMANCE
CERTIFICATION

Coreworks performance management strategy begins with  individual development plans within the first 30 days of their employment. These plans are designed around specific areas of personal and professional development, with a mentor assigned to new team members to monitor and support their progression throughout the development process.

Core Engagement

Our teams represent the face of our organization and directly deliver on our promise of premier customer service. Therefore we hire the best, develop their skills, and maximize their talents to fulfill their individual aspirations and to benefit our larger organization. We apply our principals of trust, respect, and integrity universally and foster an environment in which diversity is valued and quality of life is enhanced. Our core commitment remains -- in all that we do, energized by all, there is an opportunity and commitment towards a premier hospitality experience.

HOSPITALITY
EXPERIENCE

Our teams utilize Core Service Training and Core Engagement Philosophies to deliver on satisfaction drivers. All our resources come together to support the pursuit of delivering best-in-class support services in tandem with premier customer service.

MOTIVATING
PERFORMANCE

We recognize our teams internally through our weekly employee spotlight and in our daily connect calls. We reward teams with compensation drivers for high performance. We motivate our team members by recognizing and thanking them for their unwavering efforts and commitment to best-in-class support services.

FEEDBACK
MECHANISMS

Nothing is more important than customer satisfaction and we use on-going surveys to monitor and ensure we're meeting expectations. The tools we utilize with our support service customers, ensure that we are not only measuring customer satisfaction, but that we are also making the feedback actionable.

Coreworks Leadership Team

Richard Schenkel
Richard SchenkelPresident and CEO
Brian Carey
Brian CareyPresident & COO
Minit Gupta
Minit GuptaChief Financial Officer
Janet DePiero
Janet DePieroChief People Officer
Daniel Natterman
Daniel NattermanChief Growth Officer
 Chris Stainton
Chris StaintonVP, Supply Chain
Stephanie Masiello
Stephanie MasielloVP, Legal